FAQs
How can I reach a customer service representative?
Should you need additional help, you can e-mail our Customer Service Department at customerservice@northstarprint.net or call us toll free at (800) 330-5882.
Please include your name, email & order number (if you have it) to aid in locating your order. Our customer service is available from 8:00 – 5:00 EST Monday through Friday.
What are your supported browsers?
Chrome, Firefox 3.6 and up, Microsoft Edge, and Safari
How do I find an item I want to buy?
Available items are put into categories depending on their use. Click on the appropriate category to find the available items. If you can not find a needed item please e-mail our Customer Service Department customerservice@northstarprint.net or call us toll free at (800) 330-5882.
I have a suggestion. How can I communicate that to you?
Please e-mail our Customer Service Department at customerservice@northstarprint.net or call us toll free at (800) 330-5882 to give us suggestions
Can I get something personalized?
Absolutely. Minimum and additional charges may apply. Please e-mail our Customer Service Department at customerservice@northstarprint.net or call us toll free at (800) 330-5882 to discuss your needs.
How do I change the address for an order?
During the checkout process, you will be given the option to enter a shipping address that is different than your billing address.
How long does it take to process and ship my order?
The time it takes for you to receive your order will depend on your location, the item(s) ordered, and the shipping method you select. All shipments take place in two stages: processing and shipping/transit.
Processing Time: Processing involves the time it takes for us to prepare your order for shipping - either at our own warehouse or if apparel it is embroidered first and then shipped.
Note that processing time may vary depending on where your order will ship from. If we have the item in stock in our warehouse, processing is usually completed within one business day. However, if the item is decorated, processing may take anywhere from 3-7 business days.
Shipping Time: Once processing is complete, the time of transit depends on the shipping method you select when you checkout. Standard shipping typically takes 1 to 5 business days depending on the point of origin of the shipment and the destination point (shipping time may take longer in remote areas or in the case that a package can't be delivered on the first attempt). Shipping to addresses outside the continental U.S. may take longer. Of course, expedited shipping can reduce the transit time to 3 days, 2 days or even overnight. Our shipments go out Monday through Friday (excluding all U.S. national holidays). Once your order ships, you will receive an order tracking number to check on its progress. If item you order is out of stock or will be delayed, we will email you with an update on the status of your order
How do I return an item?
- Eligibility for Returns:
Items must be returned within 30 days from the date of purchase.
The product must be in its original condition, unused, and with all tags attached. - Process for Returns:
Contact our customer service team at customerservice@northstarprint.net to initiate the return process.
Provide your order number and details about the item you wish to return.
Return the Item to Northstar Print, 4042 Enterprise Way, Ste 160, Flowery Branch, GA 30542 Be sure & include packing slip or note with name/order - Store Credit:
Upon receiving the returned item, we will issue store credit to your account.
Store credit can be used for future purchases on our website.
It does not expire and can be applied toward any eligible products.
Returning Damaged, Defective or Incorrect Items:
If an item arrives damaged, defective or is not the correct item you ordered, contact Customer Service to have a free return label sent to you. You will be refunded the purchase price as well as any applicable taxes and applicable shipping costs.
What type of payments do you accept online?
You can pay your online orders using American Express, Discover, MasterCard or VISA.
Are shipping charges and sales tax included in the pricing?
No; shipping charges and sales tax, if applicable, will be billed additionally. Your shipping fees are dependent of the method of shipment you choose. The sales tax is dependent on the shipping address and the item.
5340 McEver Road Ste F
Flowery Branch GA 30542
800-330-5882